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the Mortgage Business

The effort and communication from Josh was above and beyond. We ran into several unexpected hiccups along the way but Josh kept us informed and kept looking for options to... read more get things done. In the end, we were still able to refinance to a 15 year that we'll be able to pay off in 10 and took enough cash out to pay off our credit cards, my truck loan and buy my wife her first new vehicle. We're going to save over $500/month from what we would have paid without the refi. We can't thank everyone enough.

Easy to work with and very helpful.

My wife and I had dreamed of owning a home but never really thought it was possible due to some financial mistakes in my past. I kept hearing the ads... read more for 1st family mortgage on one of my favorite podcasts and Conrad’s slogan “We won’t tell you no, just not right now.” I thought I’d at least try. My initial call I spoke to Frances, she was very warm and welcoming and after taking some information out me in touch with Diane. Diane carefully looked over my credit and showed us where we could improve our credit to secure the loan.Thanks to the wonderful people at 1st family we have our dream home and if the day should come that we want to downsize I’ll gladly call them again! Thank you to Conrad and the team, and Roll Tide!

Great experience from start to finish. Everyone involved, Conrad, Larry, Francis, Stephen and everyone else behind the scenes handled my transaction, and made it easy!

The name says it all......FAMILY! Larry, Frances, and Holly were great to work with, and were so down to earth, which made me feel like I was working with family... read more members. 1st Family Mortgage helped me purchase my childhood home. Not only did they make the process easy for me, they made it easy for my mother to sell it with out any headaches. I recommend everyone to use 1st Family Mortgage.

Kept me in the loop every step of the way, made it quick and painless as possible, and very helpful!!!!

Larry was extremely friendly and helpful with all my questions (and I had a lot). He was accessible at any time, which I really appreciated. His staff was... read more also excellent as well, answering all of my questions. Top notch experience!!!

One word comes to mind " Professional " . Our household had three huge unexpected financial emergencies that really took a toll on our household budget. What separated this company... read more was their willingness to listen and have compassion for the customer. Diane was wonderful to work with I highly recommend her , Conrad Thompson and the rest of his professional staff has made a huge impact on my financial well-being which has given us tons more financial breathing room. Everything they said was true as per the commercial I encourage you don't wait any longer just give them a call. They have many options and they will be truthful if they can help, they won't waste your time. And I forgot to mention my credit score is now in the 800s . Thank you for 1st Family Mortgage Company.

We actually had a lot of issues with our purchase and closing, but most of it originated from everyone but our lending agent, Jimmy McColpin. He was great all the... read more way through: great communication, flexibility, and we felt he was honest at all steps through the process. We would definitely recommend this company, and Jimmy specifically.